Keynote ‘The End of Online Shopping’

What is the future of shopping in a world that is connected, always and everywhere? It is a fact: new generations of shoppers require new ways of shopping. They are at the foundation of a huge retail transformation, which is only just getting started. In this highly praised and inspiring keynote, Wijnand uses over 50 videos to demonstrate how online and offline retail are becoming one.

New technology is what enables our new shopping behaviour. Many stores – both high street and web-based – are struggling to keep up with the whirlwind of changes to the see-choose-buy behaviour of consumers! Shopping is becoming a deeply personal experience (N=1), through all the aspects of the customer journey. Using dozens of international cases, Wijnand takes us through the changes in the customer journey. Experience how we browse (‘orientation’) and how we select our buys. What does this mean for home deliveries or instore pick-ups? Bottom line: the customer journey is not about technology, it is about people.

Wijnand’s keynote will answer two of the most frequently asked questions: what does the future of shopping look like, on the high street, online and on market places and platforms? And how can high street stores and web-based stores both continue to carve out their unique identity in the years ahead?

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wijnand@wijnandjongen.com

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Latest Tweets

- April 23, 2021

Vannochtend bij @BNR deelde ik namens @Thuiswinkelorg dat door de coronacrisis de online verkopen bij buitenlandse webshops met 32% zijn gestegen tov vorig jaar! https://t.co/FcaIYCFOA0 #ecommerce #onlineshopping #webshops #webwinkels #thuiswinkel
h J R

- April 15, 2021

Really proud to announce the Russian edition of “The End of Online Shopping” which is the 12th edition of my book! Thanks to everyone who helped making the book! Большое спасибо (A big thank you) to John Numan and Igor Subow from the eCommerce Russia Association! #onliferetail https://t.co/Jz9rKPhBX4
h J R

- April 7, 2021

Te gast bij podcast aflevering 4 van @VoteCompany gehost door @marceldemper en @Wilfred_Romijn! Centraal in de podcast staan de @Shoppingaward! Luister de gehele podcast hier terug: https://t.co/zQgCx1gRiU #awards #shoppingawards #shoppingawards2021 https://t.co/biimRmeuGo
h J R

- April 2, 2021

We staan aan de vooravond van een grote technologische revolutie in de wereld van "voice"! We hebben nu nog de mogelijkheid om dit goed te reguleren, zodat de markt straks niet gedomineerd wordt door enkele partijen. #voice #voicecommerce #AI https://t.co/hjMVm0Kg4N https://t.co/cY0m127ZsB
h J R

- March 26, 2021

De @Shoppingaward 2021 zijn een groot succes geworden! Met 350 deelnemers aan vak- en publieksprijzen een nieuw record. Graag bedank ik iedereen die heeft geholpen en felicitaties aan de winnaar @fonq! Bekijk het event hier terug: https://t.co/aMKSDbnwUY #shoppingawards2021 https://t.co/WaOXeMq4rx
h J R

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