Keynote ‘The End of Online Shopping’

What is the future of shopping in a world that is connected, always and everywhere? It is a fact: new generations of shoppers require new ways of shopping. They are at the foundation of a huge retail transformation, which is only just getting started. In this highly praised and inspiring keynote, Wijnand uses over 50 videos to demonstrate how online and offline retail are becoming one.

New technology is what enables our new shopping behaviour. Many stores – both high street and web-based – are struggling to keep up with the whirlwind of changes to the see-choose-buy behaviour of consumers! Shopping is becoming a deeply personal experience (N=1), through all the aspects of the customer journey. Using dozens of international cases, Wijnand takes us through the changes in the customer journey. Experience how we browse (‘orientation’) and how we select our buys. What does this mean for home deliveries or instore pick-ups? Bottom line: the customer journey is not about technology, it is about people.

Wijnand’s keynote will answer two of the most frequently asked questions: what does the future of shopping look like, on the high street, online and on market places and platforms? And how can high street stores and web-based stores both continue to carve out their unique identity in the years ahead?

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- September 26, 2020

Met een stijging van 12% in Q2, bestaande uit +52% voor producten en -45% voor diensten, komen de online consumentenbestedingen in de eerste helft van 2020 uit op maar liefst 6,36 miljard. Door de jaren heen zien wij wel veel verschil per sector: https://t.co/xoRq9A4gOP
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- September 25, 2020

Recordstijging van +52% in Q2 voor webwinkels die producten verkopen en 800.000 nieuwe online kopers! E-commerce speelt meer dan ooit een vitale rol in de Nederlandse economie. Grootste stijger: Doe-het-zelf en Tuin 121%. https://t.co/OvJeBhU1rq @NPORadio1.
h J R

- September 22, 2020

General Assembly & Board of Directors meeting of @Ecommerce_EU today. +25 national associations all over Europe joined to discuss the impact of #COVID19 on the industry and talk about a post-corona strategy. Look how enthusiastic our members are to help retailers in Europe! https://t.co/6L2QfKOYxi
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- September 19, 2020

Dit jaar was de uitreiking van de Shopping Awards vanwege corona anders dan anders. Maar het gevoel eromheen was net zo feestelijk als anders. Mooie tradities zijn er om in ere te houden. Samen met @WilbertSchreurs blik ik terug naar de geboorte: https://t.co/FGwdUmjH6M
h J R

- September 13, 2020

Wat gaat er de komende decennia veranderen en waar liggen kansen? In het slothoofdstuk van "25 Jaar Online Winkelen in Nederland", waaraan ook meegewerkt is door @kittykoelemeije, gaan we uitgebreid in op vier megatrends. Lees mijn nieuwste boekblog nu: https://t.co/aynxf9HTlX
h J R

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