Blogs & Media

What kind of shopper are you?

What kind of shopper are you?

Tell me your personality and I’ll tell you what your shopping DNA is. Wouldn’t that be amazing? We think we are completely unique, but of course we share characteristics and they influence our behavior in turn. Some years ago, a Shopping2020 research study by Dutch...

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On digital illiteracy and consumer behavior

On digital illiteracy and consumer behavior

The so-called silent generation, those born before 1945, often grew up without TV and telephone. For them, all things tech can be overwhelming. Broadly speaking, the older and less affluent people in this group are significantly less connected to the digital world and...

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Power to onlife consumers of every generation

Power to onlife consumers of every generation

From digital immigrants to the onlife generation, consumers are in charge of the transition we are going through. Technology is not upending the world on its own, consumer behaviour it has triggered is the real foundation of the digital retail revolution. For what...

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Hema: Reinventing grocery retail

Hema: Reinventing grocery retail

Hema, part of the Alibaba Group, opened its first “new retail” grocery store in February 2015 and has been opening new stores at a rapid pace over the past few years. By the end of 2017, there were 25 Hema stores, mostly in Tier 1 and Tier 2 cities. Today, however,...

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Who’s gonna win the war of the platforms?

Who’s gonna win the war of the platforms?

Thanks to the Internet giants, we now have unlimited access to information and we can shop anywhere we could possibly want, all over the world at the click of a mouse or a swipe of our fingers. It is their vision and their entrepreneurial spirit that have shaped what...

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Platforms: a prisoner’s dilemma for retailers

Platforms: a prisoner’s dilemma for retailers

For local businesses, the platform economy can feel like a rat race instigated by the tech giants. How on earth can they keep up? More importantly, should they even try, or is it smarter to build a strong market presence in your own local market? Tapping into...

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Column in Cross-border Magazine 6th edition

Column in Cross-border Magazine 6th edition

New technology has always been the catalyst of social and economic transitions. New energy sources and technologies and means of communication during the industrial revolutions brought true upheaval to society, the economy and individuals. The present day is no...

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So why are platforms so irresistible?

So why are platforms so irresistible?

Platforms – there’s no way around them, not in onlife retail. Alibaba, Amazon, Apple, Facebook, Google, Microsoft and Tencent/WeChat are simply involved in every single step of the customer journey. They have access to every single scrap of data provided by the end...

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Riding the waves on a platform

Riding the waves on a platform

Over the course of two decades, we’ve watched numerous businesses ride the waves of the Internet to their advantages and global breakthroughs. Many of them had humble beginnings as startups. Their founders simply tapped into opportunities for adding value to both...

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The circular retail paradox

The circular retail paradox

Why on earth would retailers to decide to participate in a circular economy, where onlife consumers are intent on consuming less, while still requiring vision, investments and a giant dose of tenacity? What would it take to accelerate the – rather sedate and gradual –...

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