A huge village, a small world

A huge village, a small world

There are four new economic paradigms: the smart economy, the sharing economy, the circular economy and the platform economy. I want to focus on the “glocal” platform economy, where the pendulum swings back and forth between global – the world at large – and local –...
Onlife consumers are everywhere

Onlife consumers are everywhere

It is hard to overestimate the impact of the internet on retail. When being online was new, the retail business model did not have to adapt, not much. Buyers, retailers, consumers, same old story. In many ways, the webstore was simply a digital storefront, with a...
The merciless consumer – Opinion in De Telegraaf

The merciless consumer – Opinion in De Telegraaf

Yet another retail chain has filed for bankruptcy. High street retailers seem to be toppling over by the dozens. Physical stores and familiar names being wiped out. The Netherlands has recently seen a wave of bankruptcies: onetime favourites going under, their success...
How to colour the last mile green

How to colour the last mile green

Over the next few years, we can expect logistics to become more sustainable. Apart from meeting customer demands for improved sustainability, it makes good business sense: being sustainable can cut costs. Cost reduction and protecting the environment, a win-win if...
New ways to solve last-mile challenges

New ways to solve last-mile challenges

Retailers everywhere are racking their brains how to solve the challenges of the last mile: how to deliver all those parcels effectively, affordably and – preferably – as sustainably as possible? Consumers cannot help wondering if there is an easier way, not to...
Are free deliveries ever really free?

Are free deliveries ever really free?

Not a moment too soon: improvements in Europe The Digital Single Market is focused on furthering the transparency of the European market as a whole, with particular emphasis on parcel deliveries. Time and again, retailers have struggled with the flimsy information...